1. Introduction
These Terms and Conditions govern the payment collection, refund, and cancellation policies for our software consulting services provided through our website. By accessing or using our services, you agree to comply with these terms. Please read them carefully before proceeding.
2. Payment Collection
2.1 Payment Methods: We accept payment through various methods, including credit cards, debit cards, bank transfers, and online payment platforms. The available payment methods will be displayed during the checkout process.
2.2 Payment Responsibility: By providing payment details, you confirm that you are authorized to use the chosen payment method. You agree to pay the full amount specified for the services you have selected, including any applicable taxes, fees, or additional charges.
3. Refunds
3.1 Refund Eligibility: Refunds may be granted at our discretion and in accordance with our refund policy.
3.2 Refund Requests: To request a refund, you must contact our customer support at contact@nordostconsulting.com Mon – Fri 9 AM to 6 PM IST, ET and GMT, and provide all necessary information for us to assess your request.
3.3 Non-Refundable Items: Certain services or products may be non-refundable. These will be clearly indicated on our website or during the checkout process.
3.4 Refund Processing: If your refund request is approved, fees will be refunded within 7 working days. The refund will be issued using the original payment method, unless otherwise agreed upon.
4. Cancellation
4.1 Cancellation Policy: If you wish to cancel your software consulting services, you must notify us in writing or by contacting our customer support.
4.2 Cancellation Charges: Depending on the stage of the project and the services already rendered, cancellation charges may apply. These charges will be communicated to you upon cancellation and may vary based on the complexity of the project and the time invested by our team.
4.3 Termination by Us: We reserve the right to terminate our services at any time due to non-compliance with these terms, misconduct, or any other valid reason. In such cases, we will provide a refund for any unused services, as determined by us.
5. Modification of Services and Prices
We reserve the right to modify or discontinue any of our software consulting services or change the prices without prior notice. However, for services already paid for, the prices in effect at the time of purchase will be honored.
6. Intellectual Property
6.1 Ownership: Any intellectual property rights associated with the software consulting services provided by us, including software code, designs, and documentation, remain the sole property of our company.
6.2 Use of Intellectual Property: You may only use our intellectual property in connection with the services provided to you and with our explicit permission. Any unauthorized use may result in legal action.
7. Limitation of Liability
To the extent permitted by applicable law, we shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of our services, including but not limited to loss of profits, data, or business opportunities.
8. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of Delhi. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Delhi.
9. GDPR Compliance
We also strictly comply with GDPR guidelines set within the European Union as we also provide consulting and various other services to our clients in the EU. All data and enquires are protected as per GDPR guidelines.
10. Changes to Terms and Conditions
We reserve the right to modify or update these Terms and Conditions at any time without prior notice. It is your responsibility to review them periodically for any changes.
By using our software consulting services and making a payment through our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of our terms and conditions, you should not opt for the online payment services. You can contact us at contact@nordostconsulting.com for further queries.